Shipping & returns

Shipping costs

 

The shipping costs are clearly displayed before the binding order is submitted.
Once the order has shipped, an automatic shipping notification will be sent via email.
If the order was shipped via DHL, the message will contain a tracking link.
Shipped orders are delivered within Germany in about 2 working days.

We send all packages with:

Germany
Standard 5,00 € incl. VAT. 3 - 5 Working days
Express  10,00 € incl. VAT. 2 - 3 Working days

Austria
Standard 9,00 € incl. VAT. 3 - 7 Working days
Express  15,00 € incl. VAT. 2 - 3 Working days

Switzerland
Express  20,00 € incl. VAT. 2 - 3 Working days

All other EU countries
Stardard 15 € incl. VAT. 3 - 7 Working days

Great Britain, Iceland, Liechtenstein, Norway
Standard 28 €, delivery is free of VAT. 7 - 14 Working days

Australia, Canada, New Zealand, United States of America
Standard 39 €, delivery is free of VAT. 7 - 14 Working days


For countries not listed in the selection, please enquire about the possibility of delivery.

 

Customs and regulations

Within the EU
There are no customs duties, no additional charges other than shipping costs payable on orders from the EU. The final prices quoted include the VAT of Germany.
Outside the EU
In some countries outside the EU, customs duties must be paid by the customer before the shipment is delivered. The final prices quoted do not include VAT or GST.
Charges may include import duties, import VAT, customs clearance fees and other applicable charges.
These charges will be borne by the customer and please note that the Company has no authority over customs and duty charges.

 

100 days right of return

 

From now on we grant you a 100-day right of return. This includes the option of returning excess wool orders (whole sales units) to us within back to us within 100 days of receipt. In addition we will bear the costs for the return shipment from Germany.


Please send the items with sufficient postage.

Once we have received the return, we will refund the order value to your within 14 days to the means of payment you used.

Please send all returns to:


Noble Nomads GmbH
Hofmühlenstraße 41
01187 Dresden
Germany

Complaints:
If a purchased item is not in perfect condition, please contact us before sending anything back.
We examine all complaints individually to find the best solution for each situation.

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